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Warranty Policy

The Florian Pruners web store is an independent retail site that is a Entity of The Pruner Warehouse, LLC. The Florian Pruners website is an authorized retail site. Please see Florian Tools ( American Slandered Companies) warranty policy below:

Lifetime Warranty/Repair Policy

All Florian Ratchet-Cut™ Pruning Tools are warrantied for 1 year against manufacturer's defects in materials and workmanship. Failure due to misuse or normal wear and tear is not covered after 1 year under the Limited Lifetime Warranty.

AFTER 1 YEAR: LIFETIME Hand Pruner Replacement Policy is as follows: Send your old hand pruner RP701 & RP601: In addition to the Limited Lifetime Warranty against defects in materials and workmanship, the RP701 & RP601 also includes A Lifetime Replacement Guarantee: Return your RP701/RP601 to:

C/O Florian Ratchet-Cut™
474 Birch Street
Bristol, CT 06010

with $14.00 for each hand pruner, for any reason, and receive a new one.

The exchange cost for the All American and the Flower Power hand ratchet pruners is $19.00 for each pruner.

All returns must be mailed in.

To return your Mini or Maxi Lopper repair:

  • Please enclose your contact information with the tool or tools to be repaired and send it to:

C/O Florian Ratchet-Cut™
134 Ball Drive
Statesville, NC 28677

phone: (704) 881-8895

  • The repair charge will be determined by our qualified technicians.

  • Wayne Ball will contact you with the repair charge plus shipping. Your payment will be processed, and the tool will be shipped back to you.

  • In-coming tools are processed efficiently with the plan of returning the repaired tool in perfect work order.

  • Typical repair time takes approximately 3-4 weeks. Please consider the busy pruning seasons and allow extra time for your repair during that time. For best results, send your repairs back during the “off season”.

  • All returns must be mailed in.

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